1. take a look at the help documents.

Sparkle Flashkeeper online help
Sparkle SWF Desktop online help


2. email us if the above fails or in case of urgent problems.

Please provide the following information while you email us:

Your name
Your order ID and serial number ( if you're a registered user )
Name of product purchased and version ( It's shown in "About" dialog )
Computer information: (CPU type and speed, installed memory)
Windows version
FULL description of the problem you encountered

Question on licences
If you have questions about buying a license or using the license key, please

1. read the info on the purchase page.
2. email us if the above fails or in case of urgent problems.

Advice & Feature Requests
If you have any advice or good ideas for our software or website, please inform us at

We'd love to hear it from you! It's with your help that we can do better.