Sparkle Media software products are marketed as "shareware" - we offer a fully functional evaluation/download version for potential users to "try before you buy". Customers are encouraged to fully evaluate the software prior to purchasing a software license. Therefore, It is assumed that when a user purchased the registered version from us, he/she is satisfied with the program's features and function, so that generally no refund requests would be allowed on such basis except for that the software actually can not run on your computer, and we can not fix the problem;

We could not issue a refund for any cause that is out of our side, for example:
Your email causes a problem.
You lost your registration information.
(About the two cases above, you can ask us to resend your registration information.)

Refund requests must be sent within 30 days after registration. No partial or full refunds will be granted after this time.

If you request a refund, please provide the following data:
Your Name:
Your email:
Registration Date:
Registration Number (If you have received it from us):
Your order No:
Reason:

NOTE:
All the above mentioned information are required. Lacking of any of them may result in a rejection upon your request. If you have any questions regarding refund, please send us email to sale@flashkeeper.com